Terms and Conditions

1. About Us

V P Security provides professional security system solutions including, but not limited to:

• CCTV installation
• Alarm systems
• Intercom systems
• Access control systems
• Home and commercial security solutions
• Maintenance and support services

All services are subject to availability and acceptance.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

• Use the website fraudulently or unlawfully
• Attempt to gain unauthorised access to our systems
• Copy, reproduce, or distribute website content without permission
• Upload harmful software, viruses, or malicious code
• Use the website in any way that may damage our reputation

3. Quotes, Pricing & Services

Any quote provided through the website, phone, or email is:

• Subject to inspection where required
• Based on information supplied at the time
• Valid for the stated period only
• Subject to change if project scope changes

Prices shown on the website (if any) are indicative only unless expressly confirmed in writing.

4. Bookings & Cancellations

Where appointments or installations are booked:

• Customers must provide accurate site access details
• We may reschedule due to weather, safety, supplier delays, or unforeseen circumstances
• Cancellation fees may apply where significant notice is not provided

5. Intellectual Property

All content on this website, including text, graphics, logos, images, layout, and branding, is the property of V P Security unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use any material without prior written consent.

6. Third-Party Products & Links

Our website may include products, software, brands, or links to third-party websites.

We are not responsible for:

• Third-party content
• Third-party privacy practices
• Product changes made by manufacturers
• External website accuracy or availability

Use of third-party services is at your own risk.

7. Limitation of Liability

To the maximum extent permitted under Australian law, V P Security is not liable for any indirect, incidental, special, or consequential loss arising from:

• Use of this website
• Website interruptions or downtime
• Reliance on website content
• Delays in service caused by external factors
• Third-party products or suppliers

Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.

8. Warranties

Where applicable:

• Manufacturer warranties apply to supplied products
• Workmanship warranties may apply to installation services
• Warranty claims may require proof of purchase and inspection

Warranty does not cover misuse, accidental damage, unauthorised repairs, or external causes.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Cookies

Our website may use cookies and analytics tools to improve functionality and user experience.

By continuing to browse the website, you consent to our use of cookies.

11. User Submissions

If you submit reviews, enquiries, testimonials, or feedback:

• You confirm the information is accurate
• You grant us permission to use it for business purposes
• It must not be unlawful, misleading, defamatory, or offensive

We reserve the right to remove inappropriate submissions.

12. Changes to Terms

We may update these Terms and Conditions at any time without prior notice.

Updated versions will be posted on this page and take effect immediately upon publication.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes will be subject to the jurisdiction of Australian courts.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact:

15. Pricing & Package Terms

Installation Scope

All installations are subject to a site assessment and the property’s layout. The installation scope may vary depending on the building structure, accessibility, and customer requirements.

Property Type

Our services are available for residential and commercial properties. Installation requirements and the final quotation may vary for single-storey homes, double-storey homes, townhouses, apartments, commercial premises, and other non-standard properties.

Site Assessment

Where required, a site inspection may be conducted before installation to confirm the installation scope, equipment placement, cabling requirements, and any additional work required.

Additional Installation Requirements

If additional cabling, accessories, electrical work, mounting equipment, or labour is required beyond the standard installation, these items will be quoted separately and must be approved before work proceeds.

Custom Quotations

Every property is different. Commercial properties, multi-storey buildings, large homes, or installations with specific requirements may require a customised quotation based on the complexity of the project.

Existing Cabling

Where suitable, existing cabling may be reused. If the existing cabling is damaged, unsuitable, or does not meet installation requirements, replacement cabling may be recommended and quoted separately.

Equipment Placement

Camera and equipment locations will be determined based on the property’s layout, technical feasibility, and customer requirements to achieve the best possible coverage.

Variation to Scope

Any additional work or changes requested after the quotation has been approved or during installation may result in additional charges and will require customer approval before proceeding.

Final Quotation

The final quotation is based on the information provided by the customer and the confirmed site conditions. If site conditions differ from those initially advised, the quotation may be revised accordingly.

Customer Responsibilities

The customer must provide safe and reasonable access to the property and ensure that all necessary permissions or approvals have been obtained before installation commences.

These headings keep your Terms & Conditions well organised and make it easy for customers to understand the installation process without referring directly to pricing.

VP Security Solutions PTY. LTD
Website: https://www.vpsecurity.com.au/
Email: Sales@vpsecurity.com.au
Phone: 0460 894 729