At VP Security, accessible from https://www.vpsecurity.com.au/, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
VP Security provides professional security solutions including:
- CCTV Systems
- Alarm Systems
- Intercom Systems
- Access Control
- Home Security
- Commercial Security Installations
2. Information We Collect
We may collect personal information including:
Information You Provide
When you contact us, request a quote, or submit a form, we may collect:
- Full Name
- Email Address
- Phone Number
- Property Address
- Company Name (if applicable)
- Service enquiry details
- Any files, images, or messages you send us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotes and services
- Schedule appointments
- Improve our website and services
- Send service updates
- Process payments where required
- Prevent fraud or misuse
- Comply with legal obligations
- Send promotional offers (if consented)
4. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember preferences
- Analyse website traffic
- Improve performance
- Deliver relevant advertising
You may disable cookies through your browser settings.
5. Third-Party Services
We may use trusted third-party providers such as:
- Google Analytics
- Google Ads
- Meta / Facebook Ads
- Payment providers
- CRM or booking systems
- Website hosting providers
These providers may collect or process information under their own privacy policies.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information where necessary to:
- Service technicians or contractors
- Payment processors
- IT support providers
- Government or legal authorities when required by law
- Insurers or dispute resolution providers
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online system can be guaranteed 100% secure.
8. Access & Correction
You may request access to the personal information we hold about you and request corrections if inaccurate.
To do so, please contact us using the details below.
9. Marketing Communications
If you opt in to receive marketing messages, you may unsubscribe at any time by:
- Clicking unsubscribe in emails
- Replying STOP to SMS (if applicable)
- Contacting us directly
10. Children’s Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
11. Overseas Data Transfers
Some third-party systems we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure privacy protections are maintained.
12. Australian Privacy Rights
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and applicable Australian privacy principles where relevant.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
14. Contact Us
For privacy enquiries or requests, contact:
VP Security
Website: https://www.vpsecurity.com.au/
Email: Sales@vpsecurity.com.au
Phone: 0460 894 729